Refunds: We do not offer refunds for change of mind or buyer’s remorse. All sales are final.
Exchanges for Damaged Products: If you receive a damaged product, please contact us within 14 days of receiving your order. We will gladly exchange the damaged item for a new one. To be eligible for an exchange, please provide photographic evidence of the damage, including images of the packaging if it was damaged during transit. Once your exchange request is approved, we will provide instructions for returning the damaged item and shipping the replacement.
Exchanges for Mislabeled Items: In the event that you receive a product with incorrect labeling or packaging, please reach out to us within 14 days of receiving your order. We will arrange for an exchange of the mislabeled item for the correct one. To initiate the exchange process, please provide clear images of the mislabeled product and packaging. Once your exchange request is approved, we will provide instructions for returning the mislabeled item and shipping the correct one.
Exchanges for Incorrect Orders: If you receive an incorrect item that does not match the product you ordered, please notify us within 14 days of receiving your order. We will arrange for the exchange of the incorrect item for the correct one. To qualify for an exchange, please provide photographs of the incorrect item received. Once your exchange request is approved, we will provide instructions for returning the incorrect item and shipping the correct one.
Conditions for Exchanges: All exchange requests must be made within the specified timeframe mentioned above. Products eligible for exchange must be unused, unopened, and in their original packaging. We reserve the right to refuse exchanges if the returned products do not meet our eligibility criteria.
Shipping Costs: Customers are responsible for shipping costs associated with returning the item for exchange. We will cover the shipping costs for sending the replacement item.
Processing Time: Exchange requests will be processed within 7 days of receiving the returned item.
Contact Us: If you have any questions or concerns regarding our refund policy or need assistance with an exchange, please contact our customer service team at support@talknerdy2us.com
By making a purchase from Talk Nerdy 2 Us, you acknowledge that you have read and agreed to our refund policy outlined above. This refund policy is effective as of September 1st, 2024 and may be subject to change without prior notice. Please review this page periodically for any updates or revisions.